| 10 | | == Receiving Notification Mails == |
| 11 | | When reporting a new ticket or adding a comment, enter a valid email address in the ''reporter'', ''assigned to/owner'' or ''cc'' field. Trac will automatically send you an email when changes are made to the ticket (depending on how notification is configured). |
| 12 | | |
| 13 | | This is useful to keep up-to-date on an issue or enhancement request that interests you. |
| 14 | | |
| 15 | | == Configuring SMTP Notification == |
| 16 | | |
| 17 | | === Configuration Options === |
| 18 | | These are the available options for the ''[notification]'' section in trac.ini. |
| 19 | | * '''smtp_enabled''': Enable email notification. |
| 20 | | * '''smtp_server''': SMTP server used for notification messages. |
| 21 | | * '''smtp_user''': (''since 0.9'') User name for authentication SMTP account. |
| 22 | | * '''smtp_password''': (''since 0.9'') Password for authentication SMTP account. |
| 23 | | * '''smtp_from''': Email address to use for ''Sender''-headers in notification emails. |
| 24 | | * '''smtp_replyto''': Email address to use for ''Reply-To''-headers in notification emails. |
| 25 | | * '''smtp_default_domain''': (''since 0.10'') Append the specified domain to addresses that do not contain one. Fully qualified addresses are not modified. The default domain is appended to all username/login for which an email address cannot be found from the user settings. |
| 26 | | * '''smtp_always_cc''': List of email addresses to always send notifications to. ''Typically used to post ticket changes to a dedicated mailing list.'' |
| 27 | | * '''smtp_always_bcc''': (''since 0.10'') List of email addresses to always send notifications to, but keeps addresses not visible from other recipients of the notification email |
| 28 | | * '''always_notify_reporter''': Always send notifications to any address in the reporter field. |
| 29 | | * '''always_notify_owner''': (''since 0.9'') Always send notifications to the address in the owner field. |
| 30 | | * '''always_notify_updater''': (''since 0.10'') Always send a notification to the updater of a ticket. |
| 31 | | * '''use_public_cc''': (''since 0.10'') Addresses in To: (owner, reporter) and Cc: lists are visible by all recipients (default is ''Bcc:'' - hidden copy). |
| 32 | | * '''use_short_addr''': (''since 0.10'') Enable delivery of notifications to addresses that do not contain a domain (i.e. do not end with ''@<domain.com>'').This option is useful for intranets, where the SMTP server can handle local addresses and map the username/login to a local mailbox. See also `smtp_default_domain`. Do not use this option with a public SMTP server. |
| 33 | | * '''mime_encoding''': (''since 0.10'') E-mail notifications are always sent in 7-bit mode. This option allows to select the MIME encoding scheme. Supported values: |
| 34 | | * `base64`: default value, works with any kind of content. May cause some issues with touchy anti-spam/anti-virus engines. |
| 35 | | * `qp` or `quoted-printable`: best for european languages (more compact than base64), not recommended for non-ASCII text (less compact than base64) |
| 36 | | * `none`: no encoding. Use with plain english only (ASCII). E-mails with non-ASCII chars won't be delivered. |
| 37 | | |
| 38 | | Either '''smtp_from''' or '''smtp_replyto''' (or both) ''must'' be set, otherwise Trac refuses to send notification mails. |
| 39 | | |
| 40 | | === Example Configuration === |
| 41 | | |
| 42 | | {{{ |
| | 10 | == Receiving Notification Mails |
| | 11 | |
| | 12 | When reporting a new ticket or adding a comment, enter a valid email address or your Trac username in the ''reporter'', ''assigned to/owner'' or ''cc'' field. Trac will automatically send you an email when changes are made to the ticket, depending on how notification is configured. |
| | 13 | |
| | 14 | === How to use your username to receive notification mails |
| | 15 | |
| | 16 | To receive notification mails, you can either enter a full email address or your Trac username. To get notified with a simple username or login, you need to specify a valid email address in the ''Preferences'' page. |
| | 17 | |
| | 18 | Alternatively, a default domain name ('''`smtp_default_domain`''') can be set in the TracIni file, see [#ConfigurationOptions Configuration Options] below. In this case, the default domain will be appended to the username, which can be useful for an "Intranet" kind of installation. |
| | 19 | |
| | 20 | When using apache and mod_kerb for authentication against Kerberos / Active Directory, usernames take the form ('''`username@EXAMPLE.LOCAL`'''). To avoid this being interpreted as an email address, add the Kerberos domain to ('''`ignore_domains`'''). |
| | 21 | |
| | 22 | === Ticket attachment notifications |
| | 23 | |
| | 24 | Since 1.0.3 Trac will send notifications when a ticket attachment is added or deleted. Usually attachment notifications will be enabled in an environment by default. To disable the attachment notifications for an environment the `TicketAttachmentNotifier` component must be disabled: |
| | 25 | {{{#!ini |
| | 26 | [components] |
| | 27 | trac.ticket.notification.TicketAttachmentNotifier = disabled |
| | 28 | }}} |
| | 29 | |
| | 30 | == Configuring SMTP Notification |
| | 31 | |
| | 32 | '''Important:''' For TracNotification to work correctly, the `[trac] base_url` option must be set in [wiki:TracIni trac.ini]. |
| | 33 | |
| | 34 | === Configuration Options |
| | 35 | |
| | 36 | These are the available options for the `[notification]` section in `trac.ini`: |
| | 37 | |
| | 38 | [[TracIni(notification)]] |
| | 39 | |
| | 40 | === Example Configuration (SMTP) |
| | 41 | |
| | 42 | {{{#!ini |
| 51 | | == Sample Email == |
| | 51 | === Example Configuration (`sendmail`) |
| | 52 | |
| | 53 | {{{#!ini |
| | 54 | [notification] |
| | 55 | smtp_enabled = true |
| | 56 | email_sender = SendmailEmailSender |
| | 57 | sendmail_path = /usr/sbin/sendmail |
| | 58 | smtp_from = notifier@example.com |
| | 59 | smtp_replyto = myproj@projects.example.com |
| | 60 | smtp_always_cc = ticketmaster@example.com, theboss+myproj@example.com |
| | 61 | }}} |
| | 62 | |
| | 63 | === Customizing the e-mail subject |
| | 64 | |
| | 65 | The e-mail subject can be customized with the `ticket_subject_template` option, which contains a [http://genshi.edgewall.org/wiki/Documentation/text-templates.html Genshi text template] snippet. The default value is: |
| | 66 | {{{ |
| | 67 | $prefix #$ticket.id: $summary |
| | 68 | }}} |
| | 69 | |
| | 70 | The following variables are available in the template: |
| | 71 | |
| | 72 | * `env`: The project environment (see [trac:source:/trunk/trac/env.py env.py]). |
| | 73 | * `prefix`: The prefix defined in `smtp_subject_prefix`. |
| | 74 | * `summary`: The ticket summary, with the old value if the summary was edited. |
| | 75 | * `ticket`: The ticket model object (see [trac:source:/trunk/trac/ticket/model.py model.py]). Individual ticket fields can be addressed by appending the field name separated by a dot, eg `$ticket.milestone`. |
| | 76 | |
| | 77 | === Customizing the e-mail content |
| | 78 | |
| | 79 | The notification e-mail content is generated based on `ticket_notify_email.txt` in `trac/ticket/templates`. You can add your own version of this template by adding a `ticket_notify_email.txt` to the templates directory of your environment. The default looks like this: |
| | 80 | |
| | 81 | {{{ |
| | 82 | $ticket_body_hdr |
| | 83 | $ticket_props |
| | 84 | {% choose ticket.new %}\ |
| | 85 | {% when True %}\ |
| | 86 | $ticket.description |
| | 87 | {% end %}\ |
| | 88 | {% otherwise %}\ |
| | 89 | {% if changes_body %}\ |
| | 90 | ${_('Changes (by %(author)s):', author=change.author)} |
| | 91 | |
| | 92 | $changes_body |
| | 93 | {% end %}\ |
| | 94 | {% if changes_descr %}\ |
| | 95 | {% if not changes_body and not change.comment and change.author %}\ |
| | 96 | ${_('Description changed by %(author)s:', author=change.author)} |
| | 97 | {% end %}\ |
| | 98 | $changes_descr |
| | 99 | -- |
| | 100 | {% end %}\ |
| | 101 | {% if change.comment %}\ |
| | 102 | |
| | 103 | ${changes_body and _('Comment:') or _('Comment (by %(author)s):', author=change.author)} |
| | 104 | |
| | 105 | $change.comment |
| | 106 | {% end %}\ |
| | 107 | {% end %}\ |
| | 108 | {% end %}\ |
| | 109 | |
| | 110 | -- |
| | 111 | ${_('Ticket URL: <%(link)s>', link=ticket.link)} |
| | 112 | $project.name <${project.url or abs_href()}> |
| | 113 | $project.descr |
| | 114 | }}} |
| | 115 | |
| | 116 | == Sample Email |
| | 117 | |
| 77 | | == Troubleshooting == |
| | 143 | == Customizing e-mail content for MS Outlook |
| | 144 | |
| | 145 | MS Outlook normally presents plain text e-mails with a variable-width font, and as a result the ticket properties table will most certainly look like a mess in MS Outlook. This can be fixed with some customization of the [#Customizingthee-mailcontent e-mail template]. |
| | 146 | |
| | 147 | Replace the following second row in the template: |
| | 148 | {{{ |
| | 149 | $ticket_props |
| | 150 | }}} |
| | 151 | |
| | 152 | with this (requires Python 2.6 or later): |
| | 153 | {{{ |
| | 154 | -------------------------------------------------------------------------- |
| | 155 | {% with |
| | 156 | pv = [(a[0].strip(), a[1].strip()) for a in [b.split(':') for b in |
| | 157 | [c.strip() for c in |
| | 158 | ticket_props.replace('|', '\n').splitlines()[1:-1]] if ':' in b]]; |
| | 159 | sel = ['Reporter', 'Owner', 'Type', 'Status', 'Priority', 'Milestone', |
| | 160 | 'Component', 'Severity', 'Resolution', 'Keywords'] %}\ |
| | 161 | ${'\n'.join('%s\t%s' % (format(p[0]+':', ' <12'), p[1]) for p in pv if p[0] in sel)} |
| | 162 | {% end %}\ |
| | 163 | -------------------------------------------------------------------------- |
| | 164 | }}} |
| | 165 | |
| | 166 | The table of ticket properties is replaced with a list of a selection of the properties. A tab character separates the name and value in such a way that most people should find this more pleasing than the default table when using MS Outlook. |
| | 167 | {{{#!div style="margin: 1em 1.75em; border:1px dotted" |
| | 168 | {{{#!html |
| | 169 | #42: testing<br /> |
| | 170 | --------------------------------------------------------------------------<br /> |
| | 171 | <table cellpadding=0> |
| | 172 | <tr><td>Reporter:</td><td>jonas@example.com</td></tr> |
| | 173 | <tr><td>Owner:</td><td>anonymous</td></tr> |
| | 174 | <tr><td>Type:</td><td>defect</td></tr> |
| | 175 | <tr><td>Status:</td><td>assigned</td></tr> |
| | 176 | <tr><td>Priority:</td><td>lowest</td></tr> |
| | 177 | <tr><td>Milestone:</td><td>0.9</td></tr> |
| | 178 | <tr><td>Component:</td><td>report system</td></tr> |
| | 179 | <tr><td>Severity:</td><td>major</td></tr> |
| | 180 | <tr><td>Resolution:</td><td> </td></tr> |
| | 181 | <tr><td>Keywords:</td><td> </td></tr> |
| | 182 | </table> |
| | 183 | --------------------------------------------------------------------------<br /> |
| | 184 | Changes:<br /> |
| | 185 | <br /> |
| | 186 | * component: changeset view => search system<br /> |
| | 187 | * priority: low => highest<br /> |
| | 188 | * owner: jonas => anonymous<br /> |
| | 189 | * cc: daniel@example.com =><br /> |
| | 190 | daniel@example.com, jonas@example.com<br /> |
| | 191 | * status: new => assigned<br /> |
| | 192 | <br /> |
| | 193 | Comment:<br /> |
| | 194 | I'm interested too!<br /> |
| | 195 | <br /> |
| | 196 | --<br /> |
| | 197 | Ticket URL: <http://example.com/trac/ticket/42><br /> |
| | 198 | My Project <http://myproj.example.com/><br /> |
| | 199 | }}} |
| | 200 | }}} |
| | 201 | |
| | 202 | **Important**: Only those ticket fields that are listed in `sel` are part of the HTML mail. If you have defined custom ticket fields which are to be part of the mail, then they have to be added to `sel`. Example: |
| | 203 | {{{ |
| | 204 | sel = ['Reporter', ..., 'Keywords', 'Custom1', 'Custom2'] |
| | 205 | }}} |
| | 206 | |
| | 207 | However, the solution is still a workaround to an automatically HTML-formatted e-mail. |
| | 208 | |
| | 209 | == Using GMail as the SMTP relay host |
| | 210 | |
| | 211 | Use the following configuration snippet: |
| | 212 | {{{#!ini |
| | 213 | [notification] |
| | 214 | smtp_enabled = true |
| | 215 | use_tls = true |
| | 216 | mime_encoding = base64 |
| | 217 | smtp_server = smtp.gmail.com |
| | 218 | smtp_port = 587 |
| | 219 | smtp_user = user |
| | 220 | smtp_password = password |
| | 221 | }}} |
| | 222 | |
| | 223 | where ''user'' and ''password'' match an existing GMail account, ie the ones you use to log in on [http://gmail.com]. |
| | 224 | |
| | 225 | Alternatively, you can use `smtp_port = 25`.[[br]] |
| | 226 | You should not use `smtp_port = 465`. Doing so may deadlock your ticket submission. Port 465 is reserved for the SMTPS protocol, which is not supported by Trac. See [trac:comment:2:ticket:7107 #7107] for details. |
| | 227 | |
| | 228 | == Filtering notifications for one's own changes and comments |
| | 229 | |
| | 230 | To delete these notifications in Gmail, use the following filter: |
| | 231 | {{{ |
| | 232 | from:(<smtp_from>) (("Reporter: <username>" -Changes -Comment) OR "Changes (by <username>)" OR "Comment (by <username>)") |
| | 233 | }}} |
| | 234 | |
| | 235 | In Thunderbird, there is no such solution if you use IMAP, see http://kb.mozillazine.org/Filters_(Thunderbird)#Filtering_the_message_body. |
| | 236 | |
| | 237 | You can also add this plugin: |
| | 238 | http://trac-hacks.org/wiki/NeverNotifyUpdaterPlugin, or vote for [trac:#2247] to be fixed. |
| | 239 | |
| | 240 | == Troubleshooting |
